Village Motel

We recently stayed at this property and unfortunately had a very disappointing experience from the moment we arrived. The main reason we booked this hotel was specifically because the room listing clearly advertised a hot tub. We paid a very high amount for what was otherwise a fairly average standard room, purely because we wanted the hot tub experience during our stay.

However, upon arrival, we were given a completely different room with no hot tub. We immediately raised this with the staff at reception and showed them our booking confirmation, which clearly mentioned the hot tub in the room details. Instead of trying to resolve the issue professionally, we were repeatedly told that this was “not the room we booked” and that it was somehow a Booking.com error.

As someone who works as a hotel manager myself, I understand very clearly how Booking.com systems work. Properties themselves authorise and manage what is displayed online, including room descriptions and amenities. It was frustrating to be spoken to as though we did not understand the booking process when the confirmation was very clear.

What made the situation worse was the attitude we received from the staff member handling the issue. Rather than apologising or attempting to find a reasonable solution, we were told that we “should have called and checked first.” We were even told, “Why would you pay this much amount?” and that we should have realised the room was overpriced for a standard room. Hearing this from hotel staff was honestly shocking and extremely unprofessional. Guests should never be made to feel blamed or criticised for trusting the information displayed during booking.

We did not want to continue arguing and simply hoped for some level of understanding or customer service. Instead, we were told that if we were unhappy, we could “find a different place,” and that they could not move us to the room we had actually booked. At that point, the entire experience had already left a very bad impression.

Ironically, later that evening, the same staff member approached us and asked if we would like to stay another night because then she could offer us the room with the hot tub. By then, the damage had already been done and we declined. It only confirmed that the room did in fact exist and could potentially have been managed differently from the beginning.

Overall, the biggest issue was not just the room mix-up itself, but the way the situation was handled. Mistakes can happen in hospitality, but professionalism, accountability, and respectful communication matter. Unfortunately, we felt dismissed, blamed, and spoken to in a very unpleasant manner throughout the interaction.

We left feeling extremely disappointed, especially considering the amount we paid and the expectations created by the listing. I would strongly recommend future guests double-check every room detail directly before booking if staying here, as what is advertised may not necessarily be what you receive.

Room was pathetic with spiders all around in the bed. Rooms need a thorough clean and paste control.

Clean and tidy rooms
Stay was amazing
Everything available
We enjoyed our stay at fullest
Good wifi

Comfortable, great size rooms, kitchenette with reasonable arrange of pots, pans etc. Aircon quite and effective. Good size tv. Bed also comfortable and a range of pillows, decor color dated but that trivial compared to comfortable and location. Easy parking and walk to the village also easy. Staff wonderful and helpful.

I had an amazing stay at the Village Motel! We stayed in a family room, which was perfect—spacious, immaculately clean, and well-equipped with excellent facilities. The location is ideal, being so close to the city center, making it super convenient for exploring.

A fun touch was both the salt and pepper shakers had salt, which gave us a good laugh! 😊

The staff were incredibly friendly and accommodating, even managing to fit us in for a last-minute booking and check-in without any fuss. Their warm service really made us feel welcome.

I would definitely stay again; I can’t recommend the Village Motel enough!