Albatross Motel
56 Meeanee Quay, Westshore, Napier 4110
Rating: 4.1 ★ (304 ratings)
Details
Albatross Motel offers a welcoming retreat overlooking the tranquil Ahuriri Estuary Reserve in Napier's Westshore district, providing a picturesque setting for a relaxing stay. Guests can enjoy the magnificent Hawke's Bay sunsets from balconies and benefit from being just a short stroll from Westshore Beach, known as one of Napier's safest swimming spots. This establishment provides a laid-back, family-friendly atmosphere, making it a distinctive choice in the area.
The motel features 35 fully equipped units, ranging from studios to spacious one and two-bedroom family units, some offering kitchenettes for added convenience. Guests will find modern comforts such as free Wi-Fi throughout, over 50 Sky television channels, and private off-street parking for each unit. Recreational facilities include a seasonal outdoor saltwater swimming pool, a relaxing spa pool, and barbecue amenities available upon request, perfect for unwinding after a day of exploration.
This accommodation suits a diverse range of visitors, from families seeking beach getaways to individuals travelling for work, with corporate rates and truck and trailer parking also offered. Its prime location is ideal for those looking to explore local attractions, including nearby wineries, boutique shopping, and McLean Park Cricket Ground. With its focus on comfort and a friendly team, the motel provides an appealing base for experiencing Hawke's Bay.
Location
Opening Hours
Monday: 8:00 AM – 9:00 PM | Tuesday: 8:00 AM – 9:00 PM | Wednesday: 8:00 AM – 9:00 PM | Thursday: 8:00 AM – 9:00 PM | Friday: 8:00 AM – 9:00 PM | Saturday: 8:00 AM – 9:00 PM | Sunday: 8:00 AM – 9:00 PM
Contact
+64 6 835 5991 | https://www.albatrossmotel.co.nz/
Comments
First I payed and later on he called me saying I can’t check in after 9pm .. I say you didn’t put anything then he said call me when I get there I said around 11 I got there called for more then one hour didn’t pick up he even said late check in fee $20 I was shocked I have stayed a lot of people but never ever like this kind of hotel with this kind of bad service…
See shows what kind of service you guys provide stuff you lol
Please be honest so people don’t waste there time mate
3 rooms booked for 6 adults and 1 child
2 rooms were upstairs on the 1st floor, and the 3rd room was downstairs on the ground floor
Great location, great view, easy access, and close proximity to the city center and lots of shops, restaurants, and activities.
The front desk lady was friendly
The owner is nice
The room is a good size and clean
Bed is very comfortable
Clean towels were provided each morning we were there
Has pool, small and cold, but good for hot summer days
The bathroom was on a small side but functional.
Heatpump
Wifi available
TV and sky sports were also available
Nice little shared varrenda with the view for morning coffees, shared meals, etc...
Place needs a little sprucing up from the outside
2 rooms side by side on the second floor right at the end, and one room was on the ground floor at the other end. It would've been good if we were all kind near each other.
The bathroom looks a little outdated
Toilet bowl had this black stuff at the bottom of it, I'm not sure what it was, but definitely not what you think it is
The rubbish was not emptied from probably the guest before as it still had KFC in the rubbish bin when we checked in at 3.40 to 4 pm.
Our room upstairs did not have somewhere to cook hot meals, just a microwave, so we mostly eat out
Window lookout to the backyard on someone else's property, we have to close the window every time we use the bathroom, but i understand there's nothing they can do about this.
But Napier is such a beautiful city, and we had such an awesome time with family, so we weren't too bothered by these little things. We enjoyed ourselves.
Overall, it was a good accommodation as we were only there for a couple of nights.
When we raised this with management, we were extremely disappointed by how it was handled. The manager refused a full refund and initially offered only a small partial refund, despite the seriousness of bed bugs and the precautions guests must take afterward to avoid bringing them home.
During the discussion, the manager said “not again” when we mentioned bed bugs, and it later became clear that there had been previous bed bug issues in this same room, yet guests were still being placed there. This seriously undermined our confidence that the issue was being taken seriously.
We were made to feel like we were overreacting, and the conversation became heated and unprofessional. No apology was offered at any point. The manager also claimed that because the bed bug was discovered on checkout day, it wasn’t an issue on previous nights — which shows a concerning lack of understanding of how bed bugs work.
After a prolonged and stressful dispute, we received a partial refund ($400 of $600), but this felt more like a fight than a resolution. We would not be leaving this review if we had confidence that the situation was being handled responsibly, but based on our experience, we do not.
I’m sharing this so future guests can make an informed decision. I’m expecting Glen to respond unkindly to this review - but as discussed in our conversation this review should be expected.