Rating: 4.1 ★ (332 ratings)
344 Heretaunga Street West, Hastings 4122, New Zealand
Monday: 11:00 AM – 9:00 PM | Tuesday: Closed | Wednesday: 11:00 AM – 9:00 PM | Thursday: 11:00 AM – 9:00 PM | Friday: 11:00 AM – 9:00 PM | Saturday: 11:00 AM – 9:00 PM | Sunday: 11:00 AM – 9:00 PM
+64 6 876 5798 | https://appstation.co.nz/bolinasweets-hastings
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Comments
We purchased sweets from the store, and when we got home, we discovered that sweets had fungus on it and was old. We immediately contacted the store, but instead of addressing the issue, the staff member repeatedly insisted that the product was fine when it was sold and that nothing was wrong with it.
When we asked to speak with a manager or supervisor, we were told that she could not get hold of them. She eventually provided the owners contact details, but despite sending a message, we never received any response.
Selling food with fungus is a serious concern, and the lack of accountability and customer service afterward made the experience even worse. I hope management takes customer complaints more seriously and improves both product quality control and staff training.
I enjoyed a work lunch here. The team were fast and the service was smooth. I was left to enjoy my meal in peace, which is always love!
I ordered the Amritsari Kulcha with Chole. A super fluffy, fresh kulcha and well spiced chole. Loved seeing a whole curry leave in my meal, so savoury. Served with rita, lime pickle, and fresh red onion — welcome accompaniments!