Rating: 4.3 ★ (429 ratings)
Quest Napier presents a distinctive character in the heart of New Zealand's Art Deco capital, blending historical authenticity with modern comfort. Housed within a beautifully refurbished 1922 building, which survived the 1931 earthquake, the property subtly marries its original high ceilings and matai flooring with contemporary design. This serviced apartment-style accommodation offers a relaxed atmosphere in Napier's town centre, positioned on a quiet street yet only a short stroll from the beach, Marine Parade, and iconic Art Deco shops. The stylish affordability and unique architectural heritage make it a stand-out choice for visitors.
The accommodation comprises 47 serviced apartments, featuring Studios, One, and Two-Bedroom options. Studios provide fully equipped kitchenettes, while the larger One and Two-Bedroom Apartments offer separate living, dining, and sleeping areas, dedicated workspaces, and full kitchens, with some even including in-room laundry facilities. Guests can enjoy amenities such as air conditioning and unlimited Wi-Fi, alongside access to a nearby fitness centre with complimentary classes. Additional conveniences include regular housekeeping, valet laundry services, and available breakfast packs, enhancing a comfortable stay.
This apartment hotel is perfectly suited for both short and extended stays, appealing to business and leisure travellers alike. Its spacious, self-contained units are ideal for families, colleagues, or larger groups seeking a home-away-from-home experience. The flexible accommodation, coupled with a central location near Napier's vibrant Art Deco attractions and waterfront, ensures a compelling guest appeal. Pet-friendly options are also available for those travelling with their furry companions.
Monday: 8:00 AM – 7:00 PM | Tuesday: 8:00 AM – 7:00 PM | Wednesday: 8:00 AM – 7:00 PM | Thursday: 8:00 AM – 7:00 PM | Friday: 8:00 AM – 7:00 PM | Saturday: 9:00 AM – 5:00 PM | Sunday: 9:00 AM – 5:00 PM
+64 6 833 5325 | http://www.questnapier.co.nz/
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When we attempted to ask the occupants to keep the noise down, the situation escalated into an unpleasant confrontation.
When the duty manager attended at approximately 1:30am, the proposed resolution was for us, as the affected guests, to move rooms. We were unable to obtain any meaningful sleep before a long drive the following day.
To Quest Napier’s credit, management later investigated the incident, apologised and acknowledged that our experience was unacceptable. However, the only compensation ultimately offered was a complimentary weekend stay. As we do not live in New Zealand and are unlikely to return Napier, this offer has no practical value to us. Our request for a refund or partial refund was declined.
While we appreciate the apology, we were disappointed that the final outcome did not provide a practical resolution.